Whether you’re currently in treatment and/or are looking for more support, your NHADA Insurance Division Harvard Pilgrim health plan gives you lots of options.
You have access to a vast network of behavioral health providers in all 50 states through our partner, United Behavioral Health (UBH).
These providers evaluate and treat general mental health conditions, such as depression and anxiety. This includes therapy – both in-person and “virtual” – and prescribing medication when appropriate and following regulatory requirements.
We want to ensure that you fully understand your behavioral health benefits and experience a smooth transition in care.
Getting started: accessing behavioral health providers
If you’re enrolled in an NHADA Insurance Harvard Pilgrim health plan, you can find a provider online whenever you’re ready.
Not sure if your membership is active?
Review these steps to check and be sure you’re all set.
No Harvard Pilgrim ID #?
Call Harvard Pilgrim’s SmartStart team at (866) 874-0817 for assistance.
Got your ID number and need to set up your online account?
It’s easy. Follow the simple steps after the “Member Login” prompt at harvardpilgrim.org.
Here’s how to find a provider:
- Log in to harvardpilgrim.org and click “Find a provider” at the top of the page and select “Behavioral Health.”
- You can also filter for “Virtual Visits” here if that’s your preference for care.
Transition of care benefits: continuing care with a non-participating provider
Members enrolled in our NHADA Insurance Harvard Pilgrim health care plans may request authorization to continue care with a non-participating provider for a transitional interval. Please be aware that authorization must be requested within 30 days of your enrollment effective date. To learn more about your transition of care benefits, please call the Behavioral Health Access Center at (888) 777-4742, where licensed care advocates are available to answer your questions and assist you.
If you are not yet enrolled with an NHADA Insurance Harvard Pilgrim health plan but are interested in potentially joining, you can still call the Behavioral Health Access Center to check whether or not your current provider is in the network.
Virtual Visits: get care using your smartphone, tablet or computer
Did you know that with NHADA Insurance from Harvard Pilgrim, you’re covered for routine behavioral health “virtual” care?
Even better, the convenience doesn’t cost you more. Find a virtual care provider at harvardpilgrim.org.
Another virtual option for routine or occasional behavioral health support is Doctor on Demand. Get details and set up an account at doctorondemand.com.
These services are convenient for routine care and not meant for emergencies.
For non-emergent, routine behavioral health treatment issues, please contact your behavioral health provider. If you need more urgent help with questions about treatment or need to get started with a behavioral health provider, please call the Behavioral Health Access Center at (888) 777-4742, where licensed care advocates answer calls around the clock seven days a week.
If you are experiencing a crisis or emergency, you should always call 911 or go to the nearest emergency facility right away.
Please note: Cost-sharing amounts may vary depending on your plan. As always, be sure to review your Schedule of Benefits for complete details about your benefits and coverage.